At Melo, we are dedicated to providing the highest quality products to our customers. . If something isn’t right, we will work with you quickly resolve any issues. Your experience is extremely important to us and we are here to help. 

Eligibility for returns

For health and safety reasons, we cannot accept returns of opened matcha or perishable goods unless they are faulty. Accordingly, we accept returns only if the following conditions are met:

• items must be returned to Melo at the address that we designate within 7 days of the delivery date; and
  
• products must be unused, unopened, and in their original packaging, unless items arrived damaged, defective, or incorrect.

You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@melomatcha.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@melomatcha.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@melomatcha.com.