Shipping policy

Order Tracking:

Once you place your order, it will be processed and shipped within 1-3 business days from our warehouse. This may vary during busy periods or public holidays.

When you place your order you will receive an email with a tracking number where you can track the status of your parcel through the shipping service website.

 

Shipping Restrictions:
We currently ship within Australia only. We do not ship to certain remote areas. If you are unsure if we can ship to you, please contact us to ask before placing your order.

 

Shipping Costs:
All shipping costs for orders are displayed at checkout depending on which option you select. We offer express or standard shipping within Australia.

 

Lost or Damaged Packages:
If your package is lost or damaged, please contact us at hello@melomatcha.com.